Shipping policy
At MAWKMART, we are committed to delivering your orders safely, efficiently, and conveniently across Pakistan. We work with trusted courier and delivery partners to ensure your products reach you in good condition and within the estimated delivery timeframe.
📦 Order Processing
All orders are generally processed within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
For certain products, additional processing time may be required due to availability, packaging, or supplier requirements. If there is a significant delay, our team may contact you using the information provided with your order.
🚚 Delivery Time
Estimated delivery times are:
- Major Cities: 2–3 working days
- Other Areas: 3–5 working days
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, high order volumes, or other unforeseen circumstances.
Some products may have different delivery timelines due to their size, availability, or handling requirements.
💰 Shipping Charges
Standard shipping charges generally range from Rs. 200 – Rs. 300, depending on the delivery location, order size, and applicable courier charges.
Shipping charges will be displayed or communicated during the ordering process where applicable.
Free delivery may be available on selected products, promotions, or orders meeting a specified minimum order value.
MAWKMART reserves the right to change shipping charges or offer promotional free delivery at any time.
📍 Delivery Coverage
MAWKMART currently delivers across Pakistan, subject to courier service availability in your area.
Delivery to remote or difficult-to-access locations may take additional time or may be subject to additional shipping charges.
📦 Order Tracking
Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.
You can use the provided tracking information to check the status of your shipment through the relevant courier service.
📞 Delivery Confirmation
For certain orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.
Providing an active and reachable phone number helps us process and deliver your order smoothly.
❗ Failed Delivery
If our courier partner is unable to deliver your order because of:
- An incorrect or incomplete address
- An unreachable phone number
- Customer unavailability
- Refusal to receive the parcel
- Multiple failed delivery attempts
- Any other issue preventing successful delivery
the parcel may be returned to MAWKMART.
In such cases, additional re-shipping charges may apply if you request the order to be shipped again.
🔄 Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Courier delays
- Public holidays
- High order volumes
- Road closures
- Transportation issues
- Natural disasters
- Security or operational restrictions
- Other unforeseen circumstances
MAWKMART will make reasonable efforts to assist customers in case of delivery delays.
📦 Checking Your Parcel
Customers are encouraged to check the package and product condition upon delivery.
If you receive a parcel that appears seriously damaged or contains an incorrect product, please contact MAWKMART customer support as soon as possible and provide your order details and, where possible, photographs or video evidence of the package and product.
🧸 Product-Specific Delivery
Because MAWKMART offers a variety of products, including educational toys, electronics, personal care products, massagers, household products, and other items, delivery requirements may vary from one product to another.
Certain products may require additional packaging or handling. Delivery estimates shown on the product page or communicated during the ordering process should be considered the applicable estimate for that product.
📍 Incorrect Address
Please carefully check your shipping address, city, postal code, and phone number before completing your order.
MAWKMART is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible. We may be able to update the information if the order has not yet been dispatched.
🛍️ Sale & Promotional Periods
During major sales, promotional campaigns, holidays, or periods of unusually high order volume, processing and delivery may take longer than the standard estimated timeframe.
We appreciate your patience during these periods.
📞 Customer Support
If you have any questions regarding your order or delivery, please contact MAWKMART through our official customer support channels:
WhatsApp: +92 3167770235
Email: mawkmart@gmail.com
Address: Zafarullah Chowk Sargodha, Pakistan
Our customer support team will be happy to assist you with your order and delivery-related questions.
⚠️ Important Notes
- Please ensure that your delivery address and contact number are correct before placing your order.
- Delivery times are estimates and are not guaranteed.
- Delivery charges may vary depending on location, order size, product type, and promotional offers.
- MAWKMART is not responsible for delays caused by courier services or circumstances beyond our reasonable control.
- Customers should remain available at the provided delivery address or phone number when the courier attempts delivery.
- Additional charges may apply for re-shipping orders returned because of customer-related delivery issues.
- Some products may have specific delivery requirements or timelines.
- Free delivery offers may be subject to specific terms and conditions.
MAWKMART reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.